Security
Our Security Policy
Security Policy
From writing a personal CV to helping on digital projects, our users trust us to keep their data secure, private, and available whenever they need it. We take that responsibility seriously. Privacy and security is in our DNA. We are committed to maintaining the highest standards of security for with every new feature and product we build, we carefully consider the security implications for people that rely on IVN to safely have private conversations with our AI and team.
At IVN, we maintain a security system that:
- Prevents all unauthorized access;
- Supports continuous monitoring for potential vulnerabilities; and
- Embraces ongoing, proactive improvement to stay on top of the latest security tools and threats.
Data Protection
In Transit
All user data including conversations, uploaded files, account information, and payment information are sent using industry best practices regarding traffic: We use AES 256-bit configurations, depending on the browser.
At Rest
We make extensive use of built-in firewalls to protect your data against unauthorized remote access.
Conversations, uploaded files, and account information are all stored and encrypted at rest. Payment information is not stored with us. We use Stripe as our payment processor.
Data Reliability
IVN creates automatic backups on a daily basis to ensure the safety of our data.
Report a Vulnerability
If a bug is identified, we work to fix the issue as quickly as possible. In keeping with industry best practices, we will not disclose security issues until after we have fully investigated any claims, issued any necessary fixes, and made updates widely available through the respective app stores. We use this same approach for all our products. If we ever fix an issue in one of our products, we also work to ensure that it’s addressed in any other products that may rely on the same code.
If you discover any security vulnerability in IVN, please submit a report and we’ll do our best to fix it right away.
Account Access
We verify account access through both email/password-based authentication as well as OTC (One Time Code)
When email/password-based authentication is used, we always store individuals passwords with unique salts to add an extra layer of protection to your account.
Data Privacy
We make it a priority to be transparent in how we collect, use, and handle your information when you use our website and software. Please see our full privacy policy for more details.
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